![]() “Technology innovation is the key to competitive differentiation and is transforming many industries.” “The 2019 Hype Cycle highlights the emerging technologies with significant impact on business, society and people over the next five to 10 years,” says Brian Burke, Research Vice President, Gartner. Though still relatively new, emotion AI is one of 21 new technologies added to the Gartner Hype Cycle for Emerging Technologies, 2019. ![]() In addition to catching fraud, this technology can improve customer experience by tracking happiness, more accurately directing callers, enabling better diagnostics for dementia, detecting distracted drivers, and even adapting education to a student’s current emotional state. Some technologies will provide “superhuman capabilities” But a maturing emerging technology called emotion artificial intelligence (AI) might make it possible to detect insurance fraud based on audio analysis of the caller. The FBI estimates the total cost of non-healthcare-related insurance fraud to be around $40 billion per year. Today, companies detect insurance fraud using a combination of claim analysis, computer programs and private investigators. ![]()
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